Disputes Resolution

CTM Insurance Brokers Pty Ltd are committed to the fair, transparent and timely resolution of disputes.  We subscribe to the NIBA Code of Conduct and to the General Insurance Brokers Code of Practice.  CTM has a detailed internal dispute resolution process in accordance with the guidelines in those Codes and Section 912A(1) of the Corporations Act 2001.

As part of our commitment we subscribe to Financial Ombudsman Service (FOS), an external dispute resolution service which is accessible to clients free of charge in the event that they believe a complaint has not been satisfactorily dealt with by us.

Please contact us if you have any complaints about our services.

Mr. Michael Cottier
Managing Director
CTM Insurance Brokers Pty Ltd
PO Box 1215
FYSHWICK ACT 2609
Ph: 02 6280 0747
Fax: 02 6280 0750
Email: mick@ctminsurance.com.au

If your complaint cannot be resolved to your satisfaction within 20 business days, you have the right to refer the matter to the Financial Ombudsman Service (FOS).  They may be contacted at:

Financial Ombudsman Service (FOS)
GPO Box 3
MELBOURNE VIC 3000 
Toll Free: 1300 780 808  
Email: info@fos.org.au

A complaint form is also available at the FOS website - ( Complaint Form )

If you require further information about any of these procedures please contact our office during business hours.